Information Technology

Information Technology Responsibilities

System and Network Administration: Responsible for ensuring the continuous operation and efficiency of our IT systems and networks.

Technical Support: Tasked with providing assistance to employees who experience technical difficulties, ensuring minimal disruption to their work.

Security Management: In charge of implementing and maintaining robust security measures to protect Healdsburg's data and IT infrastructure from cyber threats.

Service Management: Overseeing the delivery of IT services to meet the needs of the community, guided by industry best practices.

Incident and Problem Management: Responsible for promptly responding to and resolving IT incidents and problems.

Change Management: Managing changes to IT systems and processes carefully to prevent disruptions and ensure smooth transitions.

Asset Management: Keeping track of Healdsburg's IT assets, including hardware, software, and licenses, to ensure efficient use of resources.

Project Management: Leading and coordinating IT projects to ensure they are completed on time, within scope, and on budget, enhancing the municipality’s technological capabilities.

Technology Training: Providing training to employees on new and existing technologies to ensure effective use and adoption.

Innovation and Efficiency: Driving technological innovation and efficiency within the municipality, constantly seeking ways to improve and streamline IT operations.